Privacy Policy

1. Who We Are

PawPlanr™ is a product of Ourly LLC, a company registered in the state of Ohio. When this policy refers to "we," "us," or "our," it means Ourly LLC.

2. Information We Collect

We collect information you provide directly when you create an account, set up your business profile, or book appointments. This includes:

• Name, email address, and phone number
• Business name, address, and operating hours
• Pet information (name, breed, weight, temperament notes)
• Appointment and booking history
• Payment information (processed securely through Stripe)

3. How We Use Your Information

We use collected information to:

• Provide and improve our scheduling and business management services
• Send appointment reminders and notifications (SMS and email)
• Process payments and generate invoices
• Provide customer support
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe — for secure payment processing
• Twilio — for SMS appointment reminders
• Resend — for transactional email delivery

Each provider is bound by their own privacy policies and data processing agreements.

5. Data Security

We use industry-standard security measures including encrypted connections (TLS), secure authentication via Supabase, and PCI-compliant payment processing through Stripe. We do not store credit card numbers on our servers.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@pawplanr.com.

7. Contact

For questions about this policy, contact:

Ourly LLC
support@pawplanr.com
(614) 901-4011